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The Crazy & Enlightened Canucks

The Word of Mouth Posse

  • Ian McKee
  • WOM Watch (Multiple Contributors)
  • Creating Passionate Users with Kathy Sierra
    Metacognitive explorer.
  • WOMMA
  • WOM-U with Steve Hershbegrer (ComBLU)
    I am a marketing professional with a loyalty marketing analysis focus and expertise in WOM-based advocacy programs.
  • WOMMA Research Blog
  • Word Spreads Quickly with Todd Tweedy
  • Forresters Marketing Blog
  • E-fluentials with Burston-Marsteller
  • Digital Influence Mapping Project with John Bell (Oglivy PR)
  • Decker Marketing with Sam Decker (Bazaar Voice)
  • Influence 2.0 (Cymphony)
  • Buzz Canuck with Sean Moffitt (Agent Wildfire)
  • Customer World with Sivaraman Swaminathan
  • Customer Listening with Laurent Flores (CRM Metrix)
  • Consumer Empowerment with Paul Marsden
  • Church of the Customer with Jackie Huba/Ben McConnell
  • Consumer Generated Media with Pete Blackshaw
  • Mouthpiece with Jonathan Carson (Nielsen Buzzmetrics)
  • Brains on Fire
  • Bazaar Blog (Bazaarvoice)
  • Backbone - Blog Marketing
  • Word of Mouth Communication Study with Walter Karl (Northeastern)
  • Attenion max with Max Kalehoff (Nielsen Buzzmetrics)

Innovation

Social Media, Viral and Online Buzz

  • Micro Persuasion
    Steve Rubel explores how new technologies are transforming marketing, media and public relations at http://www.micropersuasion.com.

The Good Blogs

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Movember

May 05, 2008

Couchsurfing - Crowdsourcing the Bohemians...

CouchOh, to be 23 and free of any societal shackles. How I would love Couchsurfing? Actually, given an average age of what looks to be late 20s/early 30s, it's probably a poor crutch.

Couchsurfing is an amazing website with the simple mission of helping people stay for cheap in other foreign cities by pairing bohemina travellers with available spaces in the potential hope that the community reciprocates. As I was peering through their back-story, I recognized quite a bit of canadian-based leadership in helping build and manage this world.

After a website crash of their site in 2006 nearly wiped them off the map after 7 years of existence, their community rallied even stronger and crafted their revised mission statement "Participating in a Better World, One Couch at a Time." Cool.

With 887 new couches being furnished every hour and a community of 530,000 couchsurfing members, there are very few places in the world that you can't travel via a magic sofa ride (227 countries are represented).

It's a compelling insight as even for business travellers, the quality and breadth of hotel amenities nearly always ranks as a rather costly, secondary item in contributing to the overall satisfaction of the trip. Essentially, couchsurfing takes away that nuisance cost.

Not only is there the primary benefit of matching people with couches, but from a word of mouth standpoint - they also are doing things right with online 2.0 tools - a wiki, groups, chat service, member profile, developer collectives, a vouching system for security purposes and offline meetups.

So when you're travelling to Prague and you:

- have three dollars in your pocket

- want to make local friends fast

- find the intimacy of a couch so much friendlier than a hostel or hotel

- make new international friends for life and pay back the favour down the road

Give Couchsurfing a try!

May 04, 2008

Experiential Marketing - Clients You're Missing the Point

ExperientialmarketingiUnfairly,  I'll critique marketers here even though they've answered a close ended question posed to them in a poll (taken off of Max Lenderman's Experience the Message blog - couldn't find source)

The two biggest fears holding marketers back on "experiential marketing" are the same fears that plague them as a whole in the new marketing arena - lack of control and limited exposure.

The causes - some of it is ego, some of it is pride, some of it is fear of the unknown,  some of it is stubbornness in the face of sea changes to their audience and some of it is over-thinking.

Let's deal with both:

Lack of control - the very point of modern marketing is to make your marketing out of control, isn't it?  If the main reason why other people buy your product is because people tell them or broadcast it to them  - don't you want as many conversations about as many features in as many neighbourhoods as possible about your  brand. 

Fears of citizen-controlled branding are frequently overblown - there are ways to mitigate the risks to be sure (turn off blog comments, make the experience invitation only) - the question for most brands - do you want to when the payoff is so potentially large?

Lack of exposure/impact - taken strictly on a participant-to-cost ratio, the critics of brand experience marketing have a point. The initial CPM numbers make accountant's forehead's wrinkle up.

Frequently in my past client gigs, I have looked at corporately executed events as nothing but a trade , agency or VIP boondoggle. When executed poorly, that's exactly what they are.

However, three returns on experience frequently not measured are: 1) the long term, lifetime value impact of each attendee (test drives) , 2) the word of mouth and perception impact on a broader circle of friends when its executed right with appropriate follow up and relationship building (Camp Jeep)and 3) the press and airplay received when people/media influencers realize how interesting/astounding the  experience that was crafter (Red Bull).

I put a lot more credence in some of the poll answers further down the list of fears of experiential marketing (message getting  lost, experience being executed poorly, cost) than I ever would in exposure and control. Unfortunately, for a lot marketers and their bosses, they fear the shadow of a runaway success.

WOM - More Evidence

Groundswell_trust_2  Some outtakes from Forrester and from the new book by Charlene Li - Groudswell.

- Known trumps unknown

- Conversation trumps broadcast

- User trumps expert

- Owned site trumps content site

The Social Networking Traffic Poll - Top 11 A-Has

Topsocialnetworksfeb_2_2 The most interesting results:

1) My Space traffic down year over year - yes down - Rupert Murdoch worries about web strategy somewhere (remember Friendster's law of social networking - traffic rolling downhill tends to accelerate)

2) My Yearbook.com takes off where a less friendly Facebook and less inviting MySpace leaves a vacuum

3) bebo unsuccessfully tries to unseat the  dominant two in North America

4) The mainstream professional world starts waking up to LinkedIn and LinkedIn starts waking up to social networking tools and tactics

5) Fubar - like the movie, apparently you'll love the online happy hour bar - this one was a surprise to me

6) Ning - is growing but needs some help getting return visitors to its microcommunity network - seems like a smart company will just offer white label services of what Ning already does. Yuku getting in on this game too.

7) Classmates.com - yawn, when is this thing going to be replaced by something else - 755 members from my high school, 27 from my graduating year - mostly useless info (you're a fool if you pay for this) ...have a feeling this site is built on the stilts of prom night and how everybody will stay in touch with each other and never do

8) Twitter nation is a small but high frequency horde, breaks into the charts this year but will it ever go mainstream - I have my doubts unless it can explaining its value better

9) Cafe Mom - watch out for this one - the key to the world's most important conversations and the door to 80% of our household's purchases...

10) Black Planet - torn on this one - great so many African Americans can find their home here within social networks, bad that it might not be so popular if the racial divide playing out on the 2008 election stage wasn't so wide. Is this playing out in Asian online neighbourhoods too?

11) Orkut - at over 15 visits a month and growing at 70% - a high frequency hardcore still remains on Google's social networking answer - don't have a clue why - people with South American friends?

May 01, 2008

Change Everything vs. Facebook - Vote for the Webby Underdog

WebbysLast chance today to vote one of our homegrown Change Everything into the winner's circle for a Webby award.

Heh, why should Facebook get all your love (and I know Cahnge everything haven't temporaily banned my membership for a couple of days...at least not yet).

Seriously, get your mouse over to Webbys and support the underdog - a creation from VanCity and Social Signal with a  noble cause. Voting closes today. Congrats regardless of outcome William, Kate, Alaexandra, Rob and the full gang!

April 29, 2008

The Dichotomy of What We Want as Consumers/Citizens and What Media Covers as News

Riskreward2_2Word of mouth cries out for a vacuum. Our own research suggests people only talk about things that are so relevant, so innovative, so new or plain eye-popping to notice.

Here is the list of attributes our Influencers suggest in terms of why they buzz:

Something with which you personally associate              25.7%

Innovative             22.5% 

Exciting                13.1% 

Solves problems   11.0% 

Easy to talk  about 9.9%

New                   8.0% 

Newsworthy        2.9% 

Exclusive              2.7% 

Other                    2.7% 

Fashionable           1.3%

So why is it so little of what comes out of the marketing/media sausage grinder provides this type of fodder?

As much as the publishing and broadcast media that cover these worlds bemoans the poor and dry state of politics, commerce and culture, they are as much at fault as any party.

Example: Obama says something that most likely believe (people in Pennsylvania turn to crime and religion when times go south), it's viewed as a momentum-crushing blow.

Example: Starbucks launches something that atcaully opens themself up to their customers (MyStarbucksIdea) and the bloggerati cry foul about how they are late to the game or executing it poorly.

Example: Widespread press cry out why America suffers such cultural paucity yet Larry King serves up regular doses of Paris Hilton, Lindsay Lohan and Dr. Phil.

Example: Ontario government's most talked about camapign in the last 3 years FLICK OFF gets pilloried for its double entendre and its Environment Minister chided for her support.

Shame on you media! What person in their right mind would engage so willinngly with the fifth estate when the inevitable outcome is character assasination and being on the end of some type of ____---Gate (insert label of choice).

One can make a pretty good argument that buzzworthy stuff suffers not in spite of media who may say they want it, but because they attack it when it happens.

The world of 24-7 media and classless pundits are the #1 reason why companies, organizations, governments and cultural groups don't step out and take risks. There simply isn't a well-balanced risk-reward for being eye-catching, provocative or attention-getting. In the media world, the nail thats brave enough to stand up gets hammered down.

One of my favourite hobbies- sports is a cauldron for traditional-minded people doing the same thing over and over and not surprisingly getting the same results. How many aged, stubborn-minded taskmaster coaches does it take to realize that maybe a different way is plausible and effective?

Unfortunately sports media fuels this adle-minded operation. In these parts, hockey is a passion covered 'round the clock with television and radio riddled with old athletes and warhorses who defend the status quo and who will quickly jump in unison to keep executives and players on the straight and narrow.

A recent example that played out was Sean Avery using some innovative tactics in being a pest in front of all-star goalie Martin Brodeur. He was stripped bare by even the most ardent of tough guy supporters. If you've ever listened to the unfortunately popular Toronto-based show Bob McCown's PrimeTime Sports, it is the worst jury of hypocrites - whine because there are not enough characters in sports and tear a strip off those that do exist.

Refreshingly, today's Cool News of the Day post entitled "Creative Baseball" shows examples of managers and executives willing to step out of the box (or diamond in this case) and try stuff that has never been tried before in a spirited attempt to gain an advantage:

Bobby Cox - doing a clever releief pitcher swap

Joe Girardi - starting relief pitchers on a rain plagued day

Milwaukee GM Doug Melvin's - innovative thinking

Oakland GM's Billy Beane's Moneyball

and the reknown baseball showman Bill Veeck 

Sports, business and society needs more of these big thnkers in a world plagued with staleness.  Please help save us from our media.

April 28, 2008

Nike - Yes, I Can Take It To Another Level...

If a brand could get me into a sport through a viral ad, Nike would be it. Their latest footie ad (by way of David Feldt)

Word of Mouth That Grows on You...

Mostyle Perhaps it's a male thing but why is it that we fall in love  and are attracted to, like mosquitoes to the light, for campaigns that involve growing things.

Two very successful ones in particular - Movember and Gilette Beard-O-Matic.

The first is a charity started up in Australia 4 years ago that has grown six-fold each and every year of its existence and encourages men to grow moustaches in support of Prostate Cancer for the month of November. I was a pitiful participant in last year's challenge.

Now, Gillette has also jumped into the hair game just launched a site where you can superimpose your picture on a template and build your own virtual playoff beard for your favourite team called Beard-o-matic. Love it. It would appear Montreal, Toronto and Pittsburgh have taken to the follicle challenge (I can't imagine Sidney Crosby wearing a beard, can you?).

Which makes me think of other brands that could support body growth challenges:
- Zest and not showering ( that would be a big Zestfully clean litmus test)
- Crest and not brushing teeth
- Pantene and not cutting hair (and avoiding split ends)
- Clearasil and do I really have to paint this picture

April 26, 2008

Pick 20 - Backbone Magazine Awards

BackbonekpmgIn collaboration with Backbone Magazine and KPMG, I was happy to be tapped to judge a competition of the most successful, progressive and new websites in Canada.

Even though a couple of my fave sites didn't make the cut, I was still struck by the gold mine of online talent and product we have coming out of the North (some of them I refreshingly had not stumbled across yet) and  oftentimes not located in our major cities either.

In speaking to the Sault Ste Marie Innovation Centre last month, there was a palpable sense of hope amongst an online savvy hardcore that even though you might grow up in a smaller city centre, there is opportunity to build stuff that gets noticed, talked about and used on a global scale and not have to move to the "big show".

Although I would love to talk about my individual faves for these "Pick 20 - Web 2.0 Awards", I have been sworn to secrecy until the winners are announced in the July issue of Backbone.

My general observations however:

- design trumps substance - the best sites were easy on the eyes and not jammed with clutter and features

- half the sites had some community building element and a compelling level of transparency

- some of the sites were visual stunners, innovatively programmed - the only problem was they didn't have much of a concept of business revenue model that companies or people would pay for

- with the exception of one site, the most commerically successful sites had a clear and niche understanding of what they did well and how they could create value for their stakeholders

- many new sites have made the mistake of going fully public wihout first seeding enough interest to generate the content and activity that will make other future visitors perk up

- although the temptation exists to name your site something distinctive, the best and most recognized really did capture the "positioning/benefit delivery" in the name of their site

- perhaps an anomaly, but some of the sites were just as successful in expanding to Asia and Europe as they were in generating success stateside, in the web 2.0 world, the world is truly flat

The best PICK20 sites will be based on the judge's review of each firm's ROI potential, Ongoing long term value, competiive advanatge, execllence of execution and innovation quotient. The sites were categorized in the following classes:

  1. Problem solving: customer response, idea generation, solution brainstorming
  2. Innovation: crowdsourcing, market prediction, participatory feedback
  3. Collaboration: jams, customer input, user rankings
  4. Knowledge sharing and management: teamware, wikis, blogs and collaborative content creation

So definitely get yourself a future issue of Backbone and discover the eGold that's being built in Canada.

April 23, 2008

"From Mass to Grass" Marketing Conference Launches ... and an Early Bird Discount

WordofmouthconferenceCanada's must-see conference for the conversation marketplace, participation media, user generated content and new research worlds launches!

Check this out - The Canadian Marketing Association's "From Mass to Grass" returns again this year on June 12 in Toronto at a very cool summer-friendly venue (Pavilion at Ontario Place).

Nowhere in Canada will you find a more entertaining and remarkable set of speakers dedicated to getting their companies noticed and talked about. Sure, there are other great conferences in Canada - mesh and ICE have their devoted followings, and for good reason.

Whereas they deal with various facets of the new online and media environments in great depth, "From Mass to Grass" is designed to tie together these disciplines and shape insights and fully integrated strategies for progressive business people, marketers, entrepreneurs, agency people and media folk alike.   

If we don't all know it yet, you will after this conference - there is no more potent force to shaping consumer attitudes and changing customer behavior than word of mouth. It has its own orientation, its own tactics, style of communication, media, targeting, emphasis, measurement and success principles and deserves its place alongside the more traditional practices of advertising, promotion, PR, online and innovation.

My personal mission is to ensure future rainmakers, firestarters, headline stealers and start uppers have an understanding of what's out there, why it works so well, the nitty-gritty of how to make it work for you and some of the watchouts. I promise you, you will drink from the "fire hose" of buzz-driven insight...at "From Mass to Grass".

So as conference founder, I'm exceptionally happy to be chairing Canada's mecca for word of mouth for a second year with a star-studded roster of over 30 speakers and topics you have asked for in the past, check out this lineup:

- Richard Bartrem, Westjet's VP  Culture & Communications - our morning keynpote talking about "Caring Owners - Driving Word of Mouth Through Employee Empowerment and Enagagement"

- David Usher, award-winning musician and entertainment social media participant and resident expert in a segment called "Behind the Music"

- Douglas Rushkoff - Narrative Lab Founder, award-winning docuumentarian ("Merchants of Cool" and "The Persuaders"), author (Media Virus and Get Back in the Box) and new media expert

- Julie Cole & Tricia Mumby, Founders- Mabel's Labels "Word of Mouth Works in the Mama Market" - and their amazing Canadian grassroots success changing the way we think about  and market to mommies

- Chris Matthews, Specialized Bikes - Vigilante Organization - Global Efforts in Building brand Awesomeness and a Sense of Brand Community - a guide for large companies on how to evoke the passion of your customer base regardless of your size

- Jim Button, VP Marketing, Big Rock Brewery - tales of great craft beer community tapping word of mouth building from its grassroots headquarters in Calgary

- Su McVey, VP, Marketing Planning, TD Bank Financial Group- changing the face on how banks market to their audiences

- Scott Brooks, Chief Evangelist and Co-Founder, ConceptShare - kickass BtB success and the power of testimonials built from of all places, Sudbury, the new hotbed for collaborative creative building

- Mike McDerment, Co-Founder and CEO, Freshbooks  - an extraordinary story of a bootstrapping Canadian company turned global success that has taken the pain out of accounting and invoicing clients

- William Azaroff, VanCity - a not-for-profit example of what you can do when you say "yes we can", the triple bottom line success of VanCity credit union and a webby award nominee sponsored social network "Change Everything" 

- Deborah Kaplan, Executive Director, Zerofootprint - for those that have been sleeping, "Green is in" - learn how Zerofootprint is enabling companies to change and buzz about their green credentials

- Malcolm Roberts, President, Smith Roberts Creative Communications - the mastermind behind the United Chruch of Canada's "Wonder Cafe" and Ontario Colleges "Obay" teaser campaign

- Ross Buchanan, Director, Molson Coors Relationship Marketing - how Canada's iconic beer company makes successful forays into word of mouth worlds and watchouts for those who tread there too

- Dan Hunter, Partner, IMI International - yes, you can measure word of mouth and what a bounce you can get vs. the traditional stuff, Dan shows you how

- Dave Balter, President, BzzAgent - one of WOM's pioneers demonstrates the ironclad argument for the ROI on word of mouth 

- I'll also be conducting a rapidfire session "In the Rainmaker's Studio" with 5 consummate WOM Canadian pros - asking them the important questions and getting their unique indivudal perspectives

Janice Diner - General Manager/Creative Director - Ripple Social Influence (part of Sharpe Blackmore Euro RSCG (social networks)

David Dougherty - VP, Strategy, Trapeze (viral, online WOM)

Claire Lamont - Partner & Creative Director, Smak (guerrilla, experiential, offline WOM)

Keith McArthur - Senior Director, Media Innovation, Veritas (social media)

Patrick Thorburn - Co-Founder, Matchstick  (influencer WOM, product seeding)

Nothing is more aggravating than having a hotbed of talent and not asking the right questions (file under Sarah Lacy).  We have the best group of moderators you'll ever find at any conference in Canada teeing it up for "From Mass to Grass":

Mitch Joel, President, Twist Image and ringleader behind blog and podcast Six Pixels of Separation - what can you say about Mitch that hasn't been covered, he's Seth Godin North (kind of looks like him too) 

Joseph Thornley, CEO, Thornley Fallis  - champion of PR's ride into social media, omnipresent and omniscient social networker, author of ProPR, the Gepetto of Third Tuesday's revival in Canada and change agent

Kate Trgovac, President & Chief Evangelist, LintBucket Media - social media goddess, Duchess of One Degree - Canada's hitching post for online stuff, author of one of my fave blogs My Name is Kate  and uber laptop bag maven 

David Jones, VP, Digital Communications, Hill & Knowlton - as he's better known "The Professor"(for his altruistic efforts to thought lead the Canadian media world into the new digital age), the intelligent voice behind the Inside PR podcast, PR Works blog and H&K's master online flack

Amber McArthur - Co Founder, MGI Media - new media journalist and web strategist, face behind award-winning podcast commandN, former Webnation host and PEI's charming gift to the online nation

Andrea Wojnicki, Professor, Rotman School of Business (U of T) - WOMMA Advisory Board member and Harvard published author on "Social Hubs"

I would be remiss if I didn't once again mention the "brains"and "energy" behind this conference...

Mirabel Palmer-Elliott -Group Director, Audience Development, Rogers Media - AIMs board member and fellow League of Kickass founder

Baron Mannett - Senior VP -Strategy and Client Development , Ariad Communciations - high WOM IQ and master of new media, custom content and experiential worlds

Michael Seaton - VP Marketing, Thornley Fallis - architect behind Scotiabank's Money Clip podcast and author of the always insightful The Client Side blog    

Allison Daisley - PR, Cake Beauty - otherwise know as the idea and enthusiasm spark and also purveyor of fine funky beauty products to boot   

Minnow Hamilton - Co-Founder, Savvy Mom - if a Mom should know about it, Minnow probably already knows

Steve Osgoode, Director, Online and New Media, Harper Collins - as mentiuoned to Steve many times, if i was in jail and I had one call to get me out, I likely would phone Steve - a master connector

Jay Moonah, Digital, Information Strategist, 58Ninety - budding hamster viral impressario, digital pro +++ and driving force beind blog Media Driving

Peter Coish - Founder of XYYZ Media Venture - builder of a community of guys and former agency head of Draft Canada

Kiran Balladin  Cathy Landolt, Scott Bartley and David Phillips , CMA - our conference planning experts, gurus, communicators and sponsorship whizzes

Sign up today or go to  our Facebook page, become a fan and get a code for $50 off before May 1st...and of course, spread the word.

My other colleague's post of "From Mass to Grass":

David at PR Works "Psst...50 dollars off CMA Word of Mouth Conference...Pass It On"

Kate at My Name is Kate "From Mass to Grass Returns"

Mitch at Six Pixels of Separation "SPOS #88"

April 19, 2008

Pew Research Nuggets #10 - Mirror, Mirror on The Media Wall, Who has the Smartest Readers/Viewers/Listeners of Them All?

Pew11smartsIt would appear the more  extreme you are in your political views, the smarter you are...kind of defies my life's worth of learning but sometimes numbers don't lie.

Pew Research Nuggets #9 - Trust is Increasingly Commodified

Pew13 Is it not a strange world, where the only news source that has climbed in trust and credibility over the last 8 years is the National Enquirer ... 'nuff said.Pew14credibility_2

Pew Research Nuggets #8 - So Larry King represents average America?

Pew10ideologyAnd who are the 3% of Liberals listening to Limbaugh...

Surprised to 
see NPR so evenly split, also that Liberals don't get up in the morning and The Daily Show is so liberally-slanted (isn't good humour ideology-free?)

Pew Research Nuggets #7 - Do Any of Us Read the Full Paper?

Pew8A stunner - older people like reading obituaries (now that all the boomers are online - is there an online site for obituaries yet?)

Young people like the interactive pasttimes (why couldn't you do a comic section that dealt with the news everyday a la Jon Stewart style?  Perhaps Garfield the Cat is reporting in Iraq while Dilbert is on the election trail)

Women like articles about food and cooking (how come I've never seen a newspaper cook book, given so much content?)

Men like business, tech and sports (couldn't there be a Mojo newspaper dedicated to the testosterone set?)

It supports my point earlier - if the operations and presses were intelligent enough, could they not support a Long Tail of different interests and provide a You-edition  - what you wanted and when you wanted it?

Pew Research Nuggets #5 - Different Media Flavours for Different Media Needs

Pew6
Newspapers for local affairs and the arts.....

TV for the serious stuff - international news, crime, weather and .....sports (OK maybe not so serious)

Radio for hearing other people talk and provide commentary (no matter how little intellect is involved)

Internet for the quick breaking stuff, business news (which has quick breaking characteristics) and cultural topics (directed by your interest...

One interesting area of mine would be if the Internet could supplant newspapers dominance in covering local affairs and like Yelp become the go-to-source for all things local.

Pew Research Nuggets #4 - Why Internet News Rocks

Pew4On the information superhighway, I simply get to go where I want faster and when I get there, I like the expansiveness of the experience much better.

I will say the one downside of the Internet is in its treatment of long form articles.

When ad clutter breaks up the content of an interesting feature or lengthy articles, I find it painful to keep my attention to the end.

Perhaps this is the reason why newspapers
and pulp and paper books still exist - they force us to pay attention to what's there, whereas the Internet keeps shouting to us "click here, move on, scroll ahead, message your peeps...etc."

Pew Research Nuggets #3 - Why Newspaper Delivery People are Going Out of Style

Pew3Most of these reasons explain why my house is littered with stale dated Globe & Mails, New York Times and NOW magazines.

I know there is good stuff in there - I just have no time, no convenience, no trust and no room for the clutter.

Ways to fix (and I may be dreaming):

- A slimmed down edition that only provided the news I wanted (get rid of the Classifieds and Car sections)

- only deliver the newspaper on days
that it has content I have flagged as interesting

- go tabloid - large broadsheets are just too damn cumbersome

- shorten the articles and give me some tout on the best stories to drive me back online for expanded content where I receive more than 1/2 my news

Pew Research Nuggets #2 - Newspapers Salvation - The Smarts

Pew2For the same reason various marketers buy low rated TV shows - newspaper's saving grace is that they attract a smart audience and an increasingly smart audience within their online environments.

The big question, while they still can, - "How can they parlay this level of intellect in their readers to drive ancillary business growth?" Ideas:
- Entry point - have a University edition that appeals to the news needs of a younger set
- Offline touchpoint - host highminded conferences to tap into the affinity of their readers
- Collaboration - have a a number of Citizen advisory panel that gets polled, asked and published about their perspectives on the day's affairs   

Pew Research Nuggets #1 - Consumption of News Media Trends

Pewresearch Noticed in John Ibbitson's article this week talking about the role of internet media in this U.S. presidential race and how in 2007,  48% of American adults are reading a newspaper everyday (a drop of 6 points vs. 2001). The number, cited from Scarborough Research, seemed a little high and so I went digging for some corroboration and stumbled across a treasure trove of Pew Research media info.

Sure enough, regular newspaper readership as measured by PEW was more consistent with my view of the world and was being consumed by only 40% of the populace regularly.

Interesting to also see the precipitous drops in nightly news (low destination watching?), local TV news (low interest/quality of coverage) and radio (lower relevancy of media).

April 17, 2008

Online & Brand Community Ringleaders - learn from the 31, er 32 Community-Savvy Bloggers

 
Ringleaders Falling behind on my 366 Days of Word of Mouth Blogs, but thought I would kickstart May, 2008 off with a group of specialists who write about community building, brand communities, citizen tribes and the intersection of social networks and marketing.

After sifting through 90-100 blogs that I thought had strong content potential, these are my personal fave 32 posters that are making sense of the space (too bad Technorati doesn't sift for quality of ideas, would have made my job easier)- these are the "Community Ringleaders".

Would love to hear about others as I'm sure there are diamonds in the rough or people overlooked?  I find that good quality specialist blogs in any area, particular this one are tough to discover because:
  1. people lose interest in their blogs (blogged about this previously in The Quality of the Blogosphere Careens Downhill)
  2. people have to be practitioners in order to say something new, fresh or important and
  3. people need discipline to stick to the reason they started their blogs in the first place (many have veered from their initial community slant).
So as you're visiting your RSS reader in May - designate a visit across the blogosphere to the list below. I may not agree with all of them, but they are nonetheless important "community" ports of call.

1st - Community Spark (Matt Reed) – tips and advice for running online communities (http://www.communityspark.com/)
2nd - Horse Pig Cow (Tara Hunt) – Enchanting and Delighting Members of Communities (http://www.horsepigcow.com/)
3rd - Communities Dominate Brands (Alan Morroe/Tomi Ahonen) – Europe’s leading luminaries (http://communities-dominate.blogs.com/brands/)
4th - The Community Guy (Jake Mckee) – An Ant Eye’s view on Community from Lego’s former architect (http://www.communityguy.com/)
5th - Confessions of an Aca Fan (Henry Jenkins) – Academic Insight of Convergence between Fans, Bloggers and Gamers (http://www.henryjenkins.org/index.html)
6th - Online Fandom (Nancy Baym) – Relationships analyzed between fans, artists and industries (http://www.onlinefandom.com/)
7th - Brandthroposophy (Rob Kozinets) – from Burning Man to Star Trek, An Antrhropologist’s View on Why People Go Tribal (http://kozinets.net/)
8th - Bloghound (Lois Kelly) - Going Beyond Buzz and exploring the world of Conversation Marketing (http://blog.foghound.com/)
9th - Web Strategy by Jeremiah (Jeremiah Owyang) – Forrrester’s ominpresent online guru chats up digital community (http://www.web-strategist.com/blog/)
10th - Online Community Strategy (Bill Johnston) – Forum One’s resident community master take on online community (http://redplasticmonkey.wordpress.com/)
11th - The Viral Garden (Mack Colllier) – Social netwoprker extraordinaire erases the line between company and customer ( http://moblogsmoproblems.blogspot.com/)
12th - Around The Web (Richard Binnhammer) – Musings from Dell’s social insider (http://richardatdell.blogspot.com/)
13th - Diva Marketing Blog (Toby Bloomberg) – Fun and Sassy bridge between brands and good marketing (http://bloombergmarketing.blogs.com/bloomberg_marketing/)
14th - The Buzz Bin (Geoff Linvingston) – A neat looking blog from D.C.’s new media titans (http://www.livingstonbuzz.com/blog/)
15th - Tell Ten Friends (Jordan Behan) – Strutta’s community guy back in the conversational saddle again (http://www.telltenfriends.com/blog/)
16th - Brains on Fire (Spike Jones) – A bit over-sell-y but interesting community WOM insights nonetheless (http://brainsonfire.com/blog/)
17th - Church of The Customer (McConnell/Huba) – Sure they are a catch-all for many WOM categories but a lot on this topic too (http://customerevangelists.typepad.com/)
18th - Chris Brogan (Chris Brogan) – Sometimes Podcamper, sometimes social media guy, always interesting (http://www.chrisbrogan.com/)
19th - Servant of Chaos (Gavin Heaton) – A bit of storytelling and community from social media’s fave Aussie (http://servantofchaos.typepad.com/soc/)
20th - Jaffe Juice (Joe Jaffe) – Joining the conversation from a number of crayon-laced angles (http://www.jaffejuice.com/)
21st - Marketing Nirvana (Mario Sundar) – What LinkedIn’s evangelist does in his off hours (http://mariosundar.wordpress.com/)
22nd - Influential Marketing Blog (Rohit Bhargarva) – Tough to pidgeonhole Rohit's blog, but ample amounts of community and personality (